Have a great day ahead.Netflix is a popular subscription-based streaming service that provides you with a variety of media content.
Netflix I noted your feedback in your account our team will look into it. You Have you raised the defect as requested? Or should I not assume that Netflix have a product defect management process? Hence I asked for an internal defect to be raised on this so that the issue (which you've acknowledged is an issue) will be fixed. You Yes, but we both know that this 'feedback' will be ignored. Netflix As i said i will take as a feedback our team will work on it to improve our services. You I am happy to close the chat though as clearly there is nothing further you can help with at the moment. You You've agreed to take this up internally and raise an internal defect. Would that be anything else you need help with at the moment? I believe I have answered all your questions. Netflix Brilliant! Thank you for working with me to fix today's concern. Please raise an internal defect on the Netflix App not working on external monitors. Netflix I understand your concern but we can't do anything about that i can take this as your feedback. You You're really narrowing the market there? You Yes, it only lists Toshiba under 'PCs or Laptops' Netflix I have given you the list of certified devices. Netflix Sure i will take this as a feedback.
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You Please update that page to say 'except if you are connecting an external monitor via an HDMI cable when using our app'. Netflix Check this link ( ) and check the certified devices. You Really? So which brands of Chromebook do you support with an HDMI cable? Given this is a fairly popular use of a very popular type of computer? I will just suggest you to stream on Chromebook. Netflix As i checked with my team we do not support the HDMI and ASUS device.
It's just the netflix one that doesn't work. I am also able to use all my other apps on the external monitor. Netflix Are you able to play title on Chromebook without connecting to the monitor? It's an issue with the netflix app, which needs to be fixed. This is not an issue with the monitor, the cable or the chromebook itself. You Yes, but it should work on the external monitor. Netflix Netflix app just doesnt display movies on the external monitor. Netflix As you said Netflix is working fine on your Chromebook so there is a connection problem between Chromebook and that monitor. I can use all my other google apps, linux apps and the chrome browser on both the chromebook screen and on the external monitor, absolutely fine. You Sorry, no - you are grasping at straws. Netflix Try to switch the HDMI cable and try.
Pretty much standard for a standard Chromebook. You I'm not, I'm connecting it to my external monitor via a USB-C dock with an HDMI output. Netflix How are you connecting Netflix to your TV? You Sorry, this is a Chromebook, and the Chromecast steps are not relevant. Netflix As we don't support Asus devices but the settings are similar so you can follow this steps on Chromebook. Netflix Check this link ( ) and follow the troubleshooting steps on your chromebook. Netflix I am sending you this link on your mail address as well so that if the chat gets disconnected you can follow the link. Netflix I am waiting for you online try to do that troubleshooting steps and let me know if you are facing any issue. Netflix Check this link ( ) and follow the troubleshooting steps for Chromebook. Netflix Let me quickly check that for you. You On the monitor, the netflix app is black, yes Netflix You are getting black screen on your TV? You If I drag the app across or mirror screens the app becomes unresponsive, or if I can get it to display a video thumbnail, it goes blank when I click play. You Netflix app just doesnt display movies on the external monitor. Netflix So when you are trying to stream what issue you are facing?
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Netflix May i know is there any error code so that i can check the further details for you? Netflix May i know which device you are using? And assist you in a better way to fix this issue.
Netflix Thank you for the information Matt. Please fix so that I can watch on the big screen! The app works fine on my chromebook screen, but not on the external monitor. You I have installed the Netflix app from the Google Play Store on my chromebook. The workaround is to use the browser, but you cannot then watch downloads, which may be useful when my internet connection is down. Here's a transcript of the chat I had with Netflix, which provided me with much amusement.